RUSSIAN MARITIME REGISTER OF SHIPPING
Questionnaire for Perception Assessment
Dear Client,
We kindly ask you to objectively evaluate the activities of the Russian Maritime Register of Shipping (RS, the Register). Completing this questionnaire will take approximately 3–4 minutes.
We kindly ask you to objectively evaluate the activities of the Russian Maritime Register of Shipping (RS, the Register). Completing this questionnaire will take approximately 3–4 minutes.
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1. In your opinion, to what extent the Register comply with contemporary international standards in the field of classification and certification?Absolutely does not comply Mostly does not comply Mostly complies Fully complies No opinion
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2. In case of incomplete compliance, please specify: In your opinion, what are the areas where the Register falls short?
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3. Please rate each of the following statements on the scale:
Strongly disagree Disagree Neutral Agree Strongly agree 1. Interaction with the Register is well-organized 2. My inquiries are processed promptly 3. Services are provided within predictable and expected timeframes 4. The Register demonstrates interest in my suggestions for improving its services and rules 5. Noticed shortcomings in the Register's work are addressed promptly 6. I observe positive changes in the Register's operations over time 7. The Register's employees are focused on solving my tasks 8. The Register strives to minimize my time and resource costs when fulfilling its requirements 9. The Register provides clarifications and helpful advice 10. The decisions made by the Register's employees are consistent and well-founded 11. The Register’s employees are impartial and honest 12. If a contentious situation arises, the Register strives to find a mutually acceptable solution 13. I find the Register's procedures and service rendering processes clear 14. The quality of interaction with the Register is consistently high, regardless of the specific employee or RS Branch/department 15. The Register's employees collaborate effectively with each other to resolve my tasks -
4. Which aspect of the Register's work, in your opinion, requires the most attention and improvement? Why?
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5. Please rate the Register's online resources on a scale from -2 to +2, where:
- -2 – Significantly worse than other similar online resources;
- 0 – On par with other similar online resources;
- +2 – Significantly better than other similar resources.
- Evaluation Criteria
- Navigation (clarity, ease of use, search functionality)
- Design (visual appearance)
- Completeness of information (content, availability of necessary information)
-2 -1 0 +1 +2- Evaluation Criteria
- Navigation (clarity, ease of use, search functionality)
- Design (visual appearance)
- Completeness of information (content, availability of necessary information)
-2 -1 0 +1 +2- Evaluation Criteria
- Navigation (clarity, ease of use, search functionality)
- Design (visual appearance)
- Completeness of information (content, availability of necessary information)
-2 -1 0 +1 +2 -
6. What should be the top priority for improving the Register's online resources?
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7. Which other classification and certification societies could you compare the Register to?
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8. Any additional comments or suggestions for the Register …
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